At PETCO, we value you and your pets, and we want to make sure that you have an enjoyable and rewarding shopping experience in our stores and online during every visit.
You may find the answer to your question by browsing or searching our Help topics below. To contact a store directly, please visit our
Store Locator.
Help  International Checkout
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How International Checkout Works
PETCO.com has partnered with a trusted third-party company, iShopUSA, to fulfill orders for our international customers. Simply put any items you wish to purchase in your Shopping Cart and choose the "International Checkout" option. The items will automatically be transferred into an iShopUSA Shopping Cart. To complete the transaction, simply follow the instructions on the iShopUSA web site.
International customers may pay with international credit cards, PayPal and bank wire transfers. iShopUSA will process your payment and guarantee delivery.
Once your order is completed, all inquiries (including those regarding international shipping costs or timeframes) should be directed to iShopUSA's Customer Service Department.
Shipping Locations
iShopUSA ships to any location in the world that its shipping providers will service. Please keep in mind the items in the shipment must not be prohibited by embargo or national or international restrictions.
Shipping Restrictions
The following services are not available if you complete your order using iShopUSA:
- Redemption of PETCO Gift Cards or PETCO.com Online Gift Certificates
- Gift Messaging
- Shipping to multiple addresses
- Bottomless Bowl
- Returns to PETCO stores for refunds (items may be returned for store credit)
- Other payment methods offered by PETCO.com
The following products are not available if you complete your order using iShopUSA:
- Aquatic Life
- Online first aid course
- Online gift certificates
- Donations
- For Infinity Pet Memorials
- Products shipped via white glove delivery service