At PETCO, we value you and your pets, and we want to make sure that you have an enjoyable and rewarding shopping experience in our stores and online during every visit.
You may find the answer to your question by browsing or searching our Help topics below. To contact a store directly, please visit our
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Help  Pricing Policies
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Pricing Errors and Omissions
We make every effort to ensure the accuracy of the information on our web site. When errors are discovered, we will correct them. Be advised that PETCO reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order. You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice.
Price Adjustments
PETCO.com has a one-time product price adjustment policy. If an item purchased on the PETCO.com web site is offered at a lower price on the PETCO.com web site ("Price" on the product page of the same SKU that was purchased) within 30 days after your order date, you may contact us with your order number, item number and current advertised sale price to request a credit.
Price Matching
PETCO Price Match Guarantee
We’re committed to providing all the best for your pets, at the best prices. If you find a lower price for an identical item at any local competitor’s store, we’ll gladly match it. More Info
PETCO.com Price Match Policy
Regular and sale prices, offers and selection on PETCO.com may vary from those of PETCO stores and the PETCO Store Circular. Prices and offers are subject to change. PETCO stores do not match PETCO.com prices.